Global Technical Success & Escalation Manager - Remote
GN Group
Multiple Locations
Base: $100,000 to $140,000; bonus/equity: performa...
Fully remote
Technical escalation management
Cross-functional stakeholder coordination
Enterprise technical support
You will own the end-to-end lifecycle of business-critical escalations for Jabra's major global accounts, coordinating across Sales, Product Management, Technical Support, and R&D to ensure timely resolution
Job Summary
You will own the end-to-end lifecycle of business-critical escalations for Jabra's major global accounts, coordinating across Sales, Product Management, Technical Support, and R&D to ensure timely resolution.
This role offers a flexible remote-first work model with a competitive compensation package including base salary, performance bonus, and comprehensive benefits.
There is a clearly defined growth path from escalation management into Technical Account Management as Jabra's Enterprise Services capability scales.
Matching Summary
You will own the end-to-end lifecycle of business-critical escalations for Jabra's major global accounts, coordinating across Sales, Product Management, Technical Support, and R&D to ensure timely resolution.
Salary
Base: $100,000 to $140,000; Bonus/Equity: Performance bonus; Benefits: Health insurance, 401(k), paid vacation and holidays
Skills & Requirements
Must-have
technical escalation management
cross-functional stakeholder coordination
enterprise technical support
executive communication skills
technical troubleshooting expertise
global enterprise account management
Nice-to-have
experience with Jabra products
ITIL service management knowledge
working in globally distributed teams
CRM and ticketing platform proficiency
entrepreneurial and self-driven mindset
customer empathy and accountability
Key Requirements
7–10+ years technical escalation experience
experience with Fortune 500 or global enterprise clients
strong technical knowledge in enterprise audio/video hardware
excellent written and verbal communication skills
self-directed and highly organized
experience producing executive-facing RCAs
ITIL certification or knowledge (preferred)
experience with CRM and ticketing platforms (preferred)