E-commerce Client Service (ecs), Assistant Vice President
Deutsche Bank UK
Bangalore, India
Client enablement management
Profile amendments maintenance
Client off-boarding
The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms
Job Summary
The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms.
Your key responsibilities include managing a diverse team, client enablement, profile amendments, client off-boarding, recertification, and acting as an intermediary between clients and third-party vendors.
Benefits include a best-in-class leave policy, sponsorship for industry certifications, employee assistance programs, and comprehensive hospitalization insurance.
Matching Summary
The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms.
Skills & Requirements
Must-have
Client Enablement management
Profile Amendments maintenance
Client Off-boarding
3rd Party Platforms Intermediation
Breaks/Rejects Resolution
Connectivity Resolution
New Product Rollouts UAT testing
Nice-to-have
Client satisfaction standards
Process improvements
Team player
Client/Business focus
Continuous learning culture
Key Requirements
10+ year industry experience
Investment Bank experience
eCommerce Client Service experience preferred
In depth understanding of Autobahn framework
Experience in stressful, high trading volume environment