Lead Specialist-business Transitions

AIA Group

Cyberjaya, Malaysia
Manage service request forms (srf)
End-to-end migration of finance services
Service management reviews and performance tracking
This position is responsible for delivering the end-to-end service of Business Transition from Service Request Forms (SRF), facilitating project management deliverables, supporting service management reviews, and ensuring timely renewal of Statements of Work (SOW) and completion of LBU due diligence requirements

Job Summary

  • This position is responsible for delivering the end-to-end service of Business Transition from Service Request Forms (SRF), facilitating project management deliverables, supporting service management reviews, and ensuring timely renewal of Statements of Work (SOW) and completion of LBU due diligence requirements.
  • The role also drives continuous improvement initiatives, process automation, and compliance with governance standards to achieve efficiency, high-quality transformation outcomes across GFS operations.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

This position is responsible for delivering the end-to-end service of Business Transition from Service Request Forms (SRF), facilitating project management deliverables, supporting service management reviews, and ensuring timely renewal of Statements of Work (SOW) and completion of LBU due diligence requirements.

Skills & Requirements

Must-have

  • Manage Service Request Forms (SRF)
  • End-to-end migration of finance services
  • Service management reviews and performance tracking
  • SOW renewal and document recertification
  • Outsourcing Due Diligence completion
  • Process standardization and automation
  • Collaborate with AIA IT counterparts

Nice-to-have

  • Drive continuous improvement initiatives
  • Achieve efficiency and quality improvements
  • Build and maintain stakeholder relationships
  • Inspiring and supportive leaders
  • Shaping a healthier, more sustainable future

Key Requirements

  • University Degree in Finance/Accounting/Business IT
  • 5 years working in Finance/Accounting
  • Shared Services or consulting firm experience
  • Experience in project migration and management
  • Skilled in managing diverse stakeholder expectations

Work Rights

Not specified

Tailored Resume

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