Field Technical Support Associate 1

HP, Inc.

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Customer equipment installation and repair
It infrastructure troubleshooting
Maintain departmental documentation
** HP, Inc. is seeking a Field Technical Support Associate 1 to enhance customer satisfaction by performing installations, maintenance, and repairs on customer equipment. The role requires engaging with customers to address their needs and providing technical support while adhering to established guidelines. **

Job Summary

  • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks.
  • The role performs installations, maintenance, and repairs on customer equipment according to industry standards.
  • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.

Matching Summary

Match Score: 75

** HP, Inc. is seeking a Field Technical Support Associate 1 to enhance customer satisfaction by performing installations, maintenance, and repairs on customer equipment. The role requires engaging with customers to address their needs and providing technical support while adhering to established guidelines. **

Skills & Requirements

Must-have

  • Customer equipment installation and repair
  • IT infrastructure troubleshooting
  • Maintain departmental documentation
  • Provide site support for break fix
  • Adhere to industry standards and guidelines

Nice-to-have

  • Enhance customer satisfaction
  • Leverage data for product alignment
  • Share technical information with colleagues
  • Assist in implementing new processes

Key Requirements

  • 0-2 years of work experience
  • High School Diploma/GED/Higher Secondary education
  • Commensurate work experience or demonstrated competence

Work Rights

Not specified

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