Service Manager - Application Management Services

International Flavors & Fragrances Inc

Hyderabad, India
Hybrid
Sap s/4hana or ecc6.0 experience
Itil process knowledge
Vendor management skills
The role is accountable for the run and maintenance of the ERP suite of applications while acting as a change manager

Job Summary

  • The role is accountable for the run and maintenance of the ERP suite of applications while acting as a change manager.
  • Candidates must have strong vendor management skills to bridge the gap between business organizations and IT outsourcing partners.
  • IFF offers a supportive multinational environment with health insurance, training opportunities, and learning and development programs.

Matching Summary

The role is accountable for the run and maintenance of the ERP suite of applications while acting as a change manager.

Skills & Requirements

Must-have

  • SAP S/4HANA or ECC6.0 experience
  • ITIL process knowledge
  • Vendor management skills
  • Change and release management
  • ServiceNow or ITSM tools

Nice-to-have

  • AI-based solution implementation
  • Strong communication in English
  • Process training facilitation
  • SLA compliance monitoring
  • Business stakeholder collaboration

Key Requirements

  • Bachelor's or Master's degree in relevant field
  • 10-12 years of SAP environment experience
  • Experience managing software outsourcing partners

Work Rights

Not specified

Tailored Resume

Cover Letter