Customer Services Coordinator

Caterpillar Inc.

Champaign, IL, US
Base: $72,360.00 - $108,540.00; bonus/equity: ince...
Hybrid
Customer focus and satisfaction
Service excellence techniques
Problem solving approaches
Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do but also about each other

Job Summary

  • Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do but also about each other.
  • As a Customer Services Coordinator, you will deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.
  • This role is 1st shift, 100% on-site with no opportunity for hybrid or remote schedules and requires up to 5% domestic travel.

Matching Summary

Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do but also about each other.

Salary

Base: $72,360.00 - $108,540.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, EAP, etc.

Skills & Requirements

Must-have

  • Customer Focus and Satisfaction
  • Service Excellence Techniques
  • Problem Solving Approaches
  • Relationship Management Techniques
  • Effective Communications Skills

Nice-to-have

  • Solution-driven mindset
  • Close attention to detail
  • Project management experience
  • Leading teams experience
  • General knowledge of Order Entry

Key Requirements

  • 2+ years customer service facing role
  • Associates degree preferred
  • Moderate computer skills (Microsoft Office Suite)

Work Rights

Not specified

Tailored Resume

Cover Letter