Service Desk Technician (ft- 1.0 Fte, Variable Shift)

Bozeman Health

Hybrid
Associate degree in it or computer science
Active directory azure environment support
Hybrid active directory and azure experience
The Service Desk Technician resolves internal and external user problems while ensuring the correct operation of personal computers and peripherals

Job Summary

  • The Service Desk Technician resolves internal and external user problems while ensuring the correct operation of personal computers and peripherals.
  • This role supports a large scale hybrid Active Directory Azure environment and assists users with complex VDI, Epic, and MyChart troubleshooting.
  • The position requires flexible scheduling including variable shifts, weekends, after-hours, and potential on-call work to meet organizational needs.

Matching Summary

The Service Desk Technician resolves internal and external user problems while ensuring the correct operation of personal computers and peripherals.

Skills & Requirements

Must-have

  • Associate Degree in IT or Computer Science
  • Active Directory Azure environment support
  • Hybrid Active Directory and Azure experience
  • Ticketing system and workflow management
  • VDI environment troubleshooting
  • Epic basic troubleshooting support
  • MyChart patient portal support

Nice-to-have

  • Relevant Information Technology certifications
  • Strong interpersonal communication skills
  • Professional demeanor in stressful environments
  • Technical documentation and SOP development
  • End user training capabilities

Key Requirements

  • Associate Degree in IT, Information Systems, or Computer Science
  • Equivalent combination of education and experience considered
  • Preferred one or more relevant IT certifications

Work Rights

Not specified

Tailored Resume

Cover Letter