2025 Delivery Operations Gvptp

Concentrix

Makati City, Philippines
Day-to-day supervision of associates
Performance metrics achievement
Handling escalated customer calls
The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates

Job Summary

  • The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.
  • This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.

Matching Summary

The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.

Skills & Requirements

Must-have

  • day-to-day supervision of associates
  • performance metrics achievement
  • handling escalated customer calls
  • conduct team meetings
  • promote Concentrix values

Nice-to-have

  • independent judgment and discretion
  • advocate for team members
  • works well under pressure
  • relationship building

Key Requirements

  • Bachelor's Degree in related field
  • two to four years of relevant experience
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking
  • Ability to mentor, coach and provide direction

Work Rights

Not specified

Tailored Resume

Cover Letter