Customer Service Representative Ii

Luxfer

Saxonburg, PA, United States
Not specified; benefits: medical, vision, dental, ...
On-site
4+ years customer service experience
Bachelor's degree required
Strong microsoft excel skills
Luxfer is seeking a Customer Service Representative II based in Saxonburg, PA, responsible for managing customer orders, inquiries, and documentation while ensuring compliance with export regulations and quality standards. The ideal candidate will have over four years of customer service experience and a bachelor's degree, with strong skills in data analysis and communication

Job Summary

  • The Customer Service Representative will play a critical role by managing purchase orders, processing change orders, and coordinating with internal teams.
  • Candidates must maintain active HAZMAT certifications for DOT, IATA, and IMDG compliance while addressing customer inquiries and complaints.
  • The company offers comprehensive benefits including medical, vision, dental starting the first day of the following month, plus a 401k with company match.

Matching Summary

Match Score: 85

Luxfer is seeking a Customer Service Representative II based in Saxonburg, PA, responsible for managing customer orders, inquiries, and documentation while ensuring compliance with export regulations and quality standards. The ideal candidate will have over four years of customer service experience and a bachelor's degree, with strong skills in data analysis and communication.

Salary

Not specified; Benefits: Medical, Vision, Dental, 401k Match, Tuition Reimbursement

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • Bachelor's degree required
  • Strong Microsoft Excel skills
  • Process purchase orders and change orders
  • Handle customer inquiries and complaints

Nice-to-have

  • Knowledge of trade compliance regulations
  • Proficiency in Salesforce CRM
  • Ability to work flexible hours
  • Strong interpersonal communication skills
  • Experience with cross-functional teams

Key Requirements

  • 4+ years of customer service experience
  • Bachelor's degree required
  • Authorization to work in the US
  • Compliance with ITAR regulations
  • US Citizenship or Lawful Permanent Resident status

Work Rights

Must be US Citizen, LPR, or properly licensed foreign person per ITAR

Tailored Resume

Cover Letter