Customer Account Specialist

Pluxee

Tunis, Tunisia
**
Customer interaction support
Agent coaching and development
Operational process improvement
** Pluxee is seeking a Customer Account Specialist to enhance customer care operations in Tunis, Tunisia. The role focuses on supporting contact center agents, improving processes, and fostering a customer-centric environment within the company. **

Job Summary

  • Provide all support and information enabling Contact Center agents to manage all types of interactions and incidents.
  • Ensure all key processes and product information are written, updated, and documented.
  • Collaborate closely with IT to develop rapid solutions in operational processes.

Matching Summary

Match Score: 75

** Pluxee is seeking a Customer Account Specialist to enhance customer care operations in Tunis, Tunisia. The role focuses on supporting contact center agents, improving processes, and fostering a customer-centric environment within the company. **

Skills & Requirements

Must-have

  • Customer interaction support
  • Agent coaching and development
  • Operational process improvement
  • Knowledge base management
  • Continuous improvement culture

Nice-to-have

  • Lean methodology implementation
  • Cross-functional collaboration
  • Positive impact creation
  • Dynamic and innovative environment

Key Requirements

  • > 5 years in Customer Care
  • > 3 years implementing Lean in B2B
  • Licence and/or Master's degree
  • Fluent French

Work Rights

Not specified

Tailored Resume

Cover Letter