You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
Job Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Build and maintain Knowledge Base Articles both for internal and external audiences.
Open and continuous collaboration with your team to increase team spirit and team efficiency.
Matching Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Skills & Requirements
Must-have
End-to-end customer support experience
Prompt, detailed analysis of technical challenges
Troubleshoot technical issues and Integrations
Build and maintain Knowledge Base Articles
Proficient in French in addition to English
Nice-to-have
Enthusiastic about technology
Outstanding and friendly communicator
Proactive about investigating intricate concepts
Natural curiosity and enjoy solving puzzles
Real team players
Key Requirements
Customer-focused or previous customer-facing experience
Degree or Diploma in Computing/STEM or equivalent experience
Ability to optimally prioritize, multi-task, and perform well under pressure
Programming abilities or abilities to read code in one or more languages
Knowledge of Internet development technologies
Understanding of database concepts and SQL
Excellent written and verbal communication skills
Comfortable interacting with other departments and management
Ability to communicate technical concepts clearly and optimally