Duty Manager (f/m/x)

Sofitel Brisbane Central

Amsterdam, Netherlands
Base: competitive salary; bonus/equity: uncapped i...
On-site
Oversee daily operations
Exceptional customer service
Lead and motivate staff
Oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency

Job Summary

  • Oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.
  • Handle customer inquiries, complaints, and special requests promptly and professionally, and respond to and resolve emergency situations as they arise.
  • Receive a competitive salary in line with the CAO (varying based on experience) and an opportunity to expand your earnings with our uncapped incentive program.

Matching Summary

Oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.

Salary

Base: Competitive salary; Bonus/Equity: Uncapped incentive program; Benefits: 8% holiday allowance, 25 vacation days, travel allowance, Accor benefits, referral bonus, anniversary voucher

Skills & Requirements

Must-have

  • Oversee daily operations
  • Exceptional customer service
  • Lead and motivate staff
  • Health and safety standards
  • Problem-solving and conflict resolution

Nice-to-have

  • Genuine Swiss hospitality
  • Intelligent design and local flair
  • Social responsibility
  • Positively impact destination
  • Authentically Swiss peace of mind

Key Requirements

  • Proven experience in a similar role
  • HBO/WO education in Hospitality Management
  • Valid BHV certification
  • Fluency in English
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter