Banking Operations Analyst

Betway Africa

Johannesburg, South Africa
Identify and resolve deposit transactions
Monitor transactional processing
Resolve customer deposit complaints
As our Banking Operations Analyst, you’ll play a key part in delivering a high‑performing, customer‑centric banking operations function, getting hands‑on with identifying, communicating, and resolving missing or erroneous deposit transactions

Job Summary

  • As our Banking Operations Analyst, you’ll play a key part in delivering a high‑performing, customer‑centric banking operations function, getting hands‑on with identifying, communicating, and resolving missing or erroneous deposit transactions.
  • You’ll take ownership of work that gives us our competitive edge, including ensuring accurate, timely deposit processing, investigating, troubleshooting, and resolving processing issues, and managing escalations to drive customer experience excellence.
  • Our learning and development programmes give you the tools, training and opportunities to level up fast, and our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.

Matching Summary

As our Banking Operations Analyst, you’ll play a key part in delivering a high‑performing, customer‑centric banking operations function, getting hands‑on with identifying, communicating, and resolving missing or erroneous deposit transactions.

Skills & Requirements

Must-have

  • Identify and resolve deposit transactions
  • Monitor transactional processing
  • Resolve customer deposit complaints
  • Analyze and communicate shift handovers
  • Proficient to advanced Excel skills

Nice-to-have

  • In-depth sports betting knowledge
  • Online gaming industry experience
  • Familiarity with gambling regulations
  • Customer retention strategies development
  • Strong functional understanding of transactional processing

Key Requirements

  • Completed BCom degree (preferred)
  • Proficient to advanced Excel skills
  • Strong functional understanding of end-to-end transactional processing
  • Ability to analyze data sets and produce insightful reports
  • Credit and criminal record check required

Work Rights

Not specified

Tailored Resume

Cover Letter