Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay
Job Summary
Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
Matching Summary
Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
Skills & Requirements
Must-have
Supervise and direct team
Accommodate all guest needs
Seamless service across departments
Excellent written and communication skills
Opera (PMS) knowledge
Nice-to-have
Anticipating guest needs
Creating memorable experiences
First-rate amenities
4-star service
Key Requirements
Ability to communicate in a second language
Technical knowledge of Heart of House and Guest Services Operations
Knowledge in supervisory functions
Effective multi-tasking and time management skills