Lead Veterinary Customer Service Representative

Hayward Animal Clinic

Wakefield, RI, United States
$22-$25ph based on experience; not specified; heal...
Exceptional client service skills
Veterinary software competency
Team leadership and support
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Manage appointment scheduling, client billing, and patient flow, while training new team members and coordinating communication.
  • The company offers competitive pay, health benefits, paid time off, and opportunities for professional growth within a supportive team culture.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr based on experience; Not specified; Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Exceptional client service skills
  • Veterinary software competency
  • Team leadership and support
  • Handling escalated client concerns

Nice-to-have

  • Compassionate and patient demeanor
  • Comfortable working with pets
  • Supportive team culture

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Strong multitasking abilities
  • Excellent verbal and written communication skills
  • Competency with veterinary software systems

Work Rights

Not specified

Tailored Resume

Cover Letter