Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Client onboarding and training
Product troubleshooting and support
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants

Skills & Requirements

Must-have

  • Enterprise SaaS solutions support
  • Client onboarding and training
  • Product troubleshooting and support
  • Strategic account management
  • Global cross-functional collaboration

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Integrity

Key Requirements

  • 8+ years customer success/account management
  • 5+ years customer success/account management
  • 8+ years enterprise SaaS implementation
  • 5+ years enterprise SaaS implementation
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products
  • Comfortable working with global teams/time zones
  • HR/recruiting software domain expertise

Work Rights

Not specified

Tailored Resume

Cover Letter