Job Summary

• Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
• Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.
• Upon successful completion of the Trainee Program (approx. 6 months) including all elements listed in major responsibilities and with Supervisor recommendation, teammate may be eligible for promotion to Customer Service Representative.

Matching Summary

Salary

Base: $22.90 - $34.35; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Key Requirements

• High School Diploma or GED
• 2 years relevant customer service experience
• Experience with Epic's Resolute billing applications preferred
• Working knowledge of professional and hospital billing preferred
• Knowledge of HIPAA standards preferred
• 2 years in call center, hospital billing, or professional billing preferred

Work Rights