Tech, Customer Svc

Otis

Casablanca, Morocco
Not specified
French language proficiency required
Incoming call management skills
Technical dispatching system usage
Otis is seeking a Tech Customer Service representative in Casablanca, Morocco, responsible for managing customer calls related to technical issues, ensuring effective communication and coordination with field technicians. The ideal candidate should have experience in a call center or technical customer service, along with strong communication skills in French and preferably English

Job Summary

  • The primary mission is to manage incoming customer calls regarding elevator breakdowns while ensuring optimal responsiveness and high client satisfaction.
  • Responsibilities include qualifying incidents, assigning interventions to technicians based on urgency and location, and following up post-intervention to verify resolution.
  • Otis is a global industry leader with over 72,000 employees committed to safety, ethics, and quality across more than 200 countries.

Matching Summary

Match Score: 85

Otis is seeking a Tech Customer Service representative in Casablanca, Morocco, responsible for managing customer calls related to technical issues, ensuring effective communication and coordination with field technicians. The ideal candidate should have experience in a call center or technical customer service, along with strong communication skills in French and preferably English.

Skills & Requirements

Must-have

  • French language proficiency required
  • Incoming call management skills
  • Technical dispatching system usage
  • Customer satisfaction follow-up
  • Stress management in urgent situations

Nice-to-have

  • English or additional language skills
  • Active listening capabilities
  • Elevator product knowledge
  • Database management experience
  • Collaborative team environment

Key Requirements

  • Minimum Bac +2 education level
  • 2 years of call center or technical service experience preferred

Work Rights

Not specified

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