Our employees are at the heart of everything we do and we provide support, opportunities, and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us
Job Summary
Our employees are at the heart of everything we do and we provide support, opportunities, and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
As a Customer Accounts Representative, you will deliver exceptional service to Brokers and Clients with their billing needs in a fast-paced call center environment while working in a hybrid model based in Edmonton.
We offer a salary range of 43,600 - 53,200 CAD with an annual bonus target of 5% and multiple benefits including flexible work arrangements, wellness programs, share plans, and a defined benefit pension plan.
Matching Summary
Our employees are at the heart of everything we do and we provide support, opportunities, and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Salary
Base: 43,600 - 53,200 CAD; Bonus/Equity: 5% annual bonus target with potential up to double; Benefits: Flexible work, wellness programs, share plan, defined benefit pension
Skills & Requirements
Must-have
Customer service experience
Call center environment
Billing and accounts guidance
Inbound phone support
Written communication via email
Hybrid work model
35 hours per week schedule
Nice-to-have
Technology-savvy
Problem solving skills
Negotiation skills
Detail-oriented
Ability to work autonomously
Promoting self-service tools
Team-oriented culture
Key Requirements
One year customer service experience
Preferred call center experience
Experience in customer billing
Effective oral and written communication
Eligible to work in Canada
Availability for assigned shifts Monday to Saturday