Client Onboard Intermediary Analyst - Officer

Publix Serving (Civica)

Beijing, China
**
Customer interaction and documentation
Timely and accurate account opening
Superior customer service delivery
** The Client Onboard Intermediary Analyst position at Publix Serving (Civica) requires a developing professional with 2-5 years of experience in account maintenance and documentation review. The role emphasizes strong analytical skills, attention to detail, and effective communication to ensure high-quality service delivery and compliance with internal processes. **

Job Summary

  • Responsible for customer interaction, documentation issuance, review and system setups, demonstrating high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.

Matching Summary

Match Score: 75

** The Client Onboard Intermediary Analyst position at Publix Serving (Civica) requires a developing professional with 2-5 years of experience in account maintenance and documentation review. The role emphasizes strong analytical skills, attention to detail, and effective communication to ensure high-quality service delivery and compliance with internal processes. **

Skills & Requirements

Must-have

  • Customer interaction and documentation
  • Timely and accurate account opening
  • Superior customer service delivery
  • Risk management and compliance
  • Analytical thinking and data analysis

Nice-to-have

  • Pro-active team player
  • Innovative solutions provider
  • Continuous on-the-job training
  • Diplomacy in communication

Key Requirements

  • 2-5 years of experience in Documentation review
  • Account Maintenance and related Cash products preferred
  • Proficient in Microsoft Office Applications
  • Proficient knowledge of English (written and spoken)
  • Bachelor’s/University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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