Customer Service Agent

DXC Technology UK

Newcastle Upon Tyne, United Kingdom
Handle high volume of calls
Professionalism and confidence
Achieve key performance indicators
As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required

Job Summary

  • As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required.
  • Our Customer Service Agents are be expected to be able to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.
  • Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.

Matching Summary

As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required.

Skills & Requirements

Must-have

  • Handle high volume of calls
  • Professionalism and confidence
  • Achieve Key Performance Indicators
  • First-outcome resolution for customers
  • Fast-paced environment adherence

Nice-to-have

  • Team Player enjoying collaboration
  • Financial Customer Service Experience
  • Personal Loans Service Experience
  • Customer Records Management skills

Key Requirements

  • Call Centre/Contact Centre Experience
  • Customer Service Experience

Work Rights

Not specified

Tailored Resume

Cover Letter