Customer Support Analyst - Jjmt Electrophysiology

Johnson & Johnson MedTech Electrophysiology

Irvine, California, United States of America
Base: $65,000.00 - $104,650.00; bonus/equity: not ...
Hybrid (on-site 2-3 times a week)
Order and program execution
Data tracking and analysis
Cross-functional team collaboration
Johnson & Johnson MedTech Electrophysiology is seeking a Customer Support Analyst in Irvine, CA, who will act as a liaison between customer support and commercial teams to enhance order execution and program management. The ideal candidate will have a background in customer service or program management, particularly in regulated industries, and will thrive in a collaborative, dynamic environment

Job Summary

  • The Analyst will be responsible for order and program execution, tracking and analysis of data, report preparation and delivery, as well as end-to-end business process review to identify and address opportunities for operational, financial, and technological improvements/efficiencies.
  • Partner with cross‑functional teams—including Marketing, Sales, Contracts, Technical Services, HCC, Legal, Finance, Supply Chain, and Distribution—to support and enhance commercial programs.
  • Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law.

Matching Summary

Match Score: 85

Johnson & Johnson MedTech Electrophysiology is seeking a Customer Support Analyst in Irvine, CA, who will act as a liaison between customer support and commercial teams to enhance order execution and program management. The ideal candidate will have a background in customer service or program management, particularly in regulated industries, and will thrive in a collaborative, dynamic environment.

Salary

Base: $65,000.00 - $104,650.00; Bonus/Equity: Not specified; Benefits: Vacation –120 hours per calendar year, Sick time - 40 hours per calendar year, Holiday pay –13 days per calendar year, Work, Personal and Family Time - up to 40 hours per calendar year, Parental Leave – 480 hours, Bereavement Leave – 240 hours/40 hours, Caregiver Leave – 80 hours, Volunteer Leave – 32 hours, Military Spouse Time-Off – 80 hours

Skills & Requirements

Must-have

  • Order and program execution
  • Data tracking and analysis
  • Cross-functional team collaboration
  • Customer Support Analyst
  • Electrophysiology business unit

Nice-to-have

  • Customer comes first mentality
  • Embraces teamwork
  • Proactively seek resolution
  • Adapts and implements changes quickly

Key Requirements

  • Bachelor's degree
  • Minimum 3+ years of experience
  • Capital equipment order processing experience
  • Proficiency with ERP/CRM systems
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter