Sales & Service Opreations Coordinator (m/f/x)

Carl Zeiss Pty Ltd

Sofia, Bulgaria
On-site
Manage customer journey
Process service contracts
Handle spare parts orders
Carl Zeiss Pty Ltd is seeking a Sales & Service Operations Coordinator for its Customer Care Team in Sofia, Bulgaria. The role involves managing customer interactions, processing orders, and coordinating with regional offices, requiring proficiency in order administration, logistics, and CRM systems

Job Summary

  • Manage the complete customer journey from leads to quotations and monitor daily tenders.
  • Process orders for spare parts, handle invoicing, coordinate logistics, and manage the dunning process.
  • Participate in a dynamic, committed, and international team with diversified tasks and international learning programs.

Matching Summary

Match Score: 85

Carl Zeiss Pty Ltd is seeking a Sales & Service Operations Coordinator for its Customer Care Team in Sofia, Bulgaria. The role involves managing customer interactions, processing orders, and coordinating with regional offices, requiring proficiency in order administration, logistics, and CRM systems.

Skills & Requirements

Must-have

  • Manage customer journey
  • Process service contracts
  • Handle spare parts orders
  • Coordinate logistics
  • Assist Managing Director
  • Exchange with regional offices

Nice-to-have

  • Customer orientation
  • Organizational talent
  • Ability to work under pressure

Key Requirements

  • High school degree or higher
  • 2-3 years of professional experience
  • Proficiency in MS Office and ERP systems
  • Experience with CRM (Salesforce)
  • Bulgarian and proficient English

Work Rights

Not specified

Tailored Resume

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