Serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment
Job Summary
Serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment.
Lead high-stakes, cross-functional initiatives across matrixed internal teams (Sales, Product, Engineering) to deliver seamless solutions for the most complex enterprise challenges.
Provide executive leadership and crisis governance during major incidents, managing high-pressure communications and human-agent interventions to protect the customer’s mission-critical operations.
Matching Summary
Serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment.
Salary
Base: $171,200 - $298,400 annually; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Strategic Value Partner for complex accounts
Quantify business impact and ROI
Foster executive-level relationships
Orchestrate cross-functional teams
Guide customers through incident management
Experience with Sales/Service Cloud deployments
Nice-to-have
Thought leadership in industry topics
Experience with global enterprise transformations
Passion for AI and workforce transformation
Trailblazer mindset
Key Requirements
7+ years relevant industry expertise
7+ years supporting Sales/Service Cloud deployments
6+ years expertise supporting Sales Cloud deployments
6+ years expertise supporting Service Cloud deployments