Not specified; not specified; competitive remunera...
Hybrid
Strong written and verbal communication skills
Experience in customer service and complaints handling
Ability to handle challenging conversations with empathy
DXC Technology is seeking a Customer Service & Complaints Specialist to enhance customer experience by managing complaints and providing coaching to staff. The ideal candidate will have strong communication skills, a background in customer service, and experience in complaints handling, particularly in regulated environments
Job Summary
The role supports the organization by delivering professional, empathetic customer service across multiple channels and managing complaints end-to-end.
Employees will collaborate with claims, legal, and operational teams to resolve complex issues while contributing to process improvements and service enhancements.
DXC Technology offers a competitive benefits package including flexible leave options, paid parental leave, and extensive resources for onboarding and development.
Matching Summary
Match Score: 85
DXC Technology is seeking a Customer Service & Complaints Specialist to enhance customer experience by managing complaints and providing coaching to staff. The ideal candidate will have strong communication skills, a background in customer service, and experience in complaints handling, particularly in regulated environments.
Salary
Not specified; Not specified; Competitive remuneration and benefits offered
Skills & Requirements
Must-have
Strong written and verbal communication skills
Experience in customer service and complaints handling
Ability to handle challenging conversations with empathy
Nice-to-have
Experience in regulated environments like insurance or finance
Knowledge of workers' compensation or government sectors
Analytical skills for identifying root causes of issues
Key Requirements
Proven experience in dispute resolution or customer experience roles
Sound judgement within policies and regulatory frameworks
Experience in regulated environments highly regarded