Head Universal Banker - Laurel Lakes Branch

Citigroup

Laurel, Maryland, United States
Base: $53,670.00 - $70,030.00; bonus/equity: discr...
On-site
2-4 years relevant experience
Face-to-face customer service skills
Digital engagement capabilities
The Head Universal Banker position at Citigroup's Laurel Lakes Branch involves leading a team to deliver exceptional customer service while managing financial transactions and sales. The role emphasizes coaching, compliance, and risk management in a high-engagement client environment

Job Summary

  • The Head Universal Banker leads the branch team by modeling excellent service behaviors and mentoring staff on sales and compliance routines.
  • This role requires executing all service transactions and sales activities while championing risk control and driving lobby leadership.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 85

The Head Universal Banker position at Citigroup's Laurel Lakes Branch involves leading a team to deliver exceptional customer service while managing financial transactions and sales. The role emphasizes coaching, compliance, and risk management in a high-engagement client environment.

Salary

Base: $53,670.00 - $70,030.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • 2-4 years relevant experience
  • Face-to-face customer service skills
  • Digital engagement capabilities
  • Sales and referral experience
  • Strong verbal and written communication

Nice-to-have

  • Retail experience background
  • Bilingual Spanish proficiency
  • Proactive problem-solving attitude
  • Team collaboration mindset
  • Empathy in client interactions

Key Requirements

  • High School diploma or equivalent
  • 2-4 years of relevant experience
  • Experience with digital tools and technology

Work Rights

Not specified

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