Senior Customer Success Specialist, Connect Specialty Sales

Amazon

TX, United States
153,600.00 - 207,800.00 usd annually py
**
Strategic advisor to customers
Innovate and optimize contact center
Lead cross-functional field teams
** Amazon is seeking a Senior Customer Success Specialist for its AWS Connect team in Texas, focusing on enhancing customer experience through innovative CCaaS solutions. The ideal candidate will possess enterprise sales or consulting experience in SaaS, particularly in telecommunications or CRM/ERP applications. **

Job Summary

  • Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
  • Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
  • Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.

Matching Summary

Match Score: 75

** Amazon is seeking a Senior Customer Success Specialist for its AWS Connect team in Texas, focusing on enhancing customer experience through innovative CCaaS solutions. The ideal candidate will possess enterprise sales or consulting experience in SaaS, particularly in telecommunications or CRM/ERP applications. **

Salary

153,600.00 - 207,800.00 USD annually

Skills & Requirements

Must-have

  • strategic advisor to customers
  • innovate and optimize contact center
  • lead cross-functional field teams
  • work at the CxO level
  • enterprise sales experience
  • Contact Center as a Service (CCaaS) solutions
  • drive enterprise-wide adoption

Nice-to-have

  • passionate about customer experience
  • advocacy and bring voice of customer
  • solving complex problems
  • scale Connect across global businesses
  • overcoming technical and organizational roadblocks

Key Requirements

  • enterprise sales and/or consulting experience
  • Contact Center as a Service or similar SaaS solutions
  • telecommunications, VoIP, and/or or CRM/ERP applications

Work Rights

Not specified

Tailored Resume

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