Customer Care Executive (contact Center)

American International Group, Inc. (AIG)

Kuala Lumpur, Malaysia
Inbound phone calls
Email and fax support
Social media customer service
Provide exceptional service to customers via servicing channels including inbound phone calls, emails, faxes, and social media channels

Job Summary

  • Provide exceptional service to customers via servicing channels including inbound phone calls, emails, faxes, and social media channels.
  • Drive first contact resolution by focusing on resolving customer inquiries during the first interaction and proactively upsell or cross sell products and services.
  • AIG values in-person collaboration as a vital part of our culture, and offers a comprehensive Total Rewards Program focused on health, wellbeing, and financial security.

Matching Summary

Provide exceptional service to customers via servicing channels including inbound phone calls, emails, faxes, and social media channels.

Skills & Requirements

Must-have

  • inbound phone calls
  • email and fax support
  • social media customer service
  • resolve customer complaints
  • first contact resolution
  • document customer interactions

Nice-to-have

  • process improvement participation
  • proactive customer engagement
  • positive attitude
  • adaptable to fast-paced environment

Key Requirements

  • minimum high school or diploma holder
  • 2 years+ contact centre experience
  • English and Bahasa Malaysia proficiency
  • ability to multitask
  • work staggered work hours

Work Rights

Not specified

Tailored Resume

Cover Letter