Advisor I, Customer Service - Japanese

Concentrix

Ho Chi Minh City, VNM
Customer service support
Resolve routine problems
Maintain basic knowledge
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Participate in activities designed to improve customer satisfaction and business performance

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • maintain basic knowledge
  • track and document information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • work as a team member
  • adapt to changes quickly

Key Requirements

  • three to six months of relevant experience preferred
  • High school diploma
  • Ability to effectively communicate
  • Strong computer navigation skills
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter