Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys
Job Summary
Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.
Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage.
Matching Summary
Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
Skills & Requirements
Must-have
Operational coordination for lobby services
Guest profile management in PMS
Pre-arrival correspondence management
Administrative logistics and directory maintenance
Inventory and stock control for supplies
Service recovery support and feedback logging
Legendary service philosophy and etiquette
Nice-to-have
Refined elegance and timeless luxury
Graciousness and personalized service
Natural beauty and sustainability ethos
Discerning travelers and curated haven
Impeccable grooming and professional posture
Key Requirements
2+ years in luxury hotel front office or guest relations
Strong working knowledge of Microsoft Office and PMS
Experience in pre-Opening stages
Poised, creative, and inquisitive personal traits
High level of emotional intelligence and cultural awareness