It Operation Incident Officer [#4907] Field It Type Permanent Location Montreal, Qc

Alteo Inc

Montreal, QC, Canada
On-site
Electronic payment platform analysis
Production incident resolution
Sla compliance and reporting
The role focuses on ensuring the smooth technical running of operations for electronic payment platforms

Job Summary

  • The role focuses on ensuring the smooth technical running of operations for electronic payment platforms.
  • Responsibilities include handling incidents, defining operational procedures, and managing customer support commitments.
  • Candidates must possess strong analytical skills to diagnose issues and implement methodological solutions.

Matching Summary

The role focuses on ensuring the smooth technical running of operations for electronic payment platforms.

Skills & Requirements

Must-have

  • Electronic payment platform analysis
  • Production incident resolution
  • SLA compliance and reporting
  • Technical documentation writing
  • Batch processing scheduling

Nice-to-have

  • Customer focus and relationship management
  • Proactive problem anticipation
  • Flexibility and initiative
  • Team collaboration skills

Key Requirements

  • DEC/BAC in IT or equivalent
  • 2-5 years of experience in similar role
  • Experience with SLA compliance

Work Rights

Not specified

Tailored Resume

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