It Service Delivery Associate

HUB International

Base: $20ph to $25ph; bonus/equity: eligible bonus...
High school diploma or equivalent required
1-2 years of it support experience
Strong attention to detail and procedure following
HUB International is a global insurance and employee benefits broker empowering employees to learn, grow, and make a difference

Job Summary

  • HUB International is a global insurance and employee benefits broker empowering employees to learn, grow, and make a difference.
  • The IT Service Delivery Associate supports the SMO escalation process by triaging incidents, routing requests, and keeping end users informed.
  • The role offers comprehensive benefits including health/dental/vision/life/disability insurance, FSA, HSA, 401(k) accounts, and paid-time-off.

Matching Summary

HUB International is a global insurance and employee benefits broker empowering employees to learn, grow, and make a difference.

Salary

Base: $20/hr to $25/hr; Bonus/Equity: Eligible bonuses, equity, and commissions for some positions; Benefits: Health/dental/vision/life/disability insurance, FSA, HSA, 401(k), PTO

Skills & Requirements

Must-have

  • High school diploma or equivalent required
  • 1-2 years of IT support experience
  • Strong attention to detail and procedure following

Nice-to-have

  • Exposure to ServiceNow or comparable ITSM platform
  • Customer-friendly attitude with positive approach
  • Willingness to learn established processes

Key Requirements

  • High school diploma or equivalent
  • 1-2 years relevant IT support experience
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

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