Senior Manager, Customer Operations

The Integer Group

Base salary + cash-based incentive program; compre...
Not specified
10+ years medical device experience
Lead customer operations team
Manage order entry and quoting
The Integer Group is seeking a Senior Manager of Customer Operations, responsible for leading a team to enhance customer experience and drive operational excellence. The role requires a strategic leader with extensive experience in the medical device industry, focusing on customer advocacy and cross-functional collaboration to achieve business goals

Job Summary

  • The Senior Manager provides strategic leadership to the Customer Operations function while ensuring alignment with Integer's core values of customer success and innovation.
  • This role acts as the primary site-based customer champion, managing resources and driving operational excellence through metrics like quote cycle time and order acknowledgement.
  • The position requires deep industry knowledge in medical devices to support factory direct customers and enterprise accounts while adhering to strict FDA and quality management regulations.

Matching Summary

Match Score: 85

The Integer Group is seeking a Senior Manager of Customer Operations, responsible for leading a team to enhance customer experience and drive operational excellence. The role requires a strategic leader with extensive experience in the medical device industry, focusing on customer advocacy and cross-functional collaboration to achieve business goals.

Salary

Base salary and cash-based incentive program; Comprehensive benefits including medical, dental, vision, and 401(k) matching; 80 hours holidays plus annual PTO

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Lead Customer Operations team
  • Manage order entry and quoting
  • Drive S&OP forecasting process
  • Ensure FDA and ISO compliance

Nice-to-have

  • Experience with Oracle or SAP systems
  • Ability to read design drawings
  • Strong cross-functional collaboration skills
  • Resilient and highly organized demeanor

Key Requirements

  • Bachelor's degree in business or related field
  • Minimum 10 years in medical device manufacturing
  • Experience with ISO certification requirements

Work Rights

Not specified

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