Amex GBT is looking for an Analyst to join their Customer Crisis Recovery Program to provide ongoing information and reporting concerning potential threats to traveling employees and customers
Job Summary
Amex GBT is looking for an Analyst to join their Customer Crisis Recovery Program to provide ongoing information and reporting concerning potential threats to traveling employees and customers.
The role requires 24/7 coverage with multiple shift rotations and involves monitoring for threats, delivering critical information, supporting program leaders with analytics, and engaging with Enterprise Crisis Teams.
Amex GBT offers flexible benefits, travel perks, extensive learning opportunities, and champions Inclusion through global INclusion Groups.
Matching Summary
Amex GBT is looking for an Analyst to join their Customer Crisis Recovery Program to provide ongoing information and reporting concerning potential threats to traveling employees and customers.
Skills & Requirements
Must-have
SQL for relational database querying
MS Excel with VBA skills
Analytical thinking and Problem-Solving
24/7 coverage and shift rotations
Social Media and Newsfeeds fact-finding
Sense of urgency and time management
Nice-to-have
Travel Industry experience preferred
Resilient to Change Management
Ability to multi-task
Self-managed and work independently
Leveraging varied Amex GBT platforms
MI Data, Global Distribution Systems (GDS)
Key Requirements
BE/B.Tech with 4-6 years experience
Working knowledge of Tableau desktop
Good interpersonal and communication skills (English)