Rick Hendrick BMW Charleston is seeking a Guest Services Representative who will ensure a welcoming environment for guests and assist with administrative functions in the sales department. The role involves managing phone calls, tracking customer interactions, and maintaining a positive atmosphere while adhering to company standards
Job Summary
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, and manages various logs.
Walks around the showroom hourly to offer refreshments to guests and helps maintain a clean and comfortable environment.
Matching Summary
Match Score: 75
Rick Hendrick BMW Charleston is seeking a Guest Services Representative who will ensure a welcoming environment for guests and assist with administrative functions in the sales department. The role involves managing phone calls, tracking customer interactions, and maintaining a positive atmosphere while adhering to company standards.
Skills & Requirements
Must-have
Courteous and professional phone etiquette
Accurate message taking
Customer direction and assistance
Maintain various logs
Data entry and reporting
Provide a positive guest environment
Nice-to-have
Maintain CSI standards
New hire customer management training
Demonstrate Core Values
Key Requirements
High School Diploma
Up to 3 years of experience
Previous customer service experience
Excellent interpersonal, communication, and organizational skills