Four Seasons Hotel Hampshire offers world‑class hospitality in a stunning setting with a dedicated Guest Experience team ensuring seamless, personalised and memorable experiences
Job Summary
Four Seasons Hotel Hampshire offers world‑class hospitality in a stunning setting with a dedicated Guest Experience team ensuring seamless, personalised and memorable experiences.
The Guest Experience Coordinator role is essential to maintaining exceptional service quality, supporting guests with warmth and professionalism, and upholding the highest standards of communication and care.
Employees benefit from excellent training and career development opportunities, a Four Seasons employee travel programme, free meals, shuttle bus service, employee recognition programmes, and many social, charitable and sporting events.
Matching Summary
Four Seasons Hotel Hampshire offers world‑class hospitality in a stunning setting with a dedicated Guest Experience team ensuring seamless, personalised and memorable experiences.
Skills & Requirements
Must-have
guest reservation enquiries handling
telephone and written communication
multitasking in fast-paced environment
attention to detail and organisation
support PBX call operations
collaborate with hotel departments
Nice-to-have
passion for delivering outstanding service
positive and collaborative attitude
flexible availability including weekends
genuine hospitable nature
Key Requirements
previous hospitality or guest services experience preferred
excellent written and verbal communication skills
ability to multitask and prioritise under pressure
flexible availability including weekends and holidays