Customer Service Representative I

United Consumer Financial Services

Westlake, Ohio, United States
Not specified; not specified; not specified
Full-time, including evenings, weekends, or holiday shifts; may require overtime.
Manage inbound calls regarding account status
Initiate collection actions for delinquent accounts
Document interactions in crm systems
United Consumer Financial Services is seeking a Customer Service Representative I to handle inbound calls related to overdue accounts, focusing on customer service and debt recovery. The ideal candidate will have experience in collections and call center environments, demonstrating strong communication and negotiation skills

Job Summary

  • This role serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.
  • The position requires managing inbound calls, identifying delinquent accounts, and initiating appropriate collection actions while ensuring positive customer experiences.
  • Candidates must be able to work effectively in a busy, fast-paced call center environment with frequent interruptions and adhere to strict performance metrics.

Matching Summary

Match Score: 75

United Consumer Financial Services is seeking a Customer Service Representative I to handle inbound calls related to overdue accounts, focusing on customer service and debt recovery. The ideal candidate will have experience in collections and call center environments, demonstrating strong communication and negotiation skills.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage inbound calls regarding account status
  • Initiate collection actions for delinquent accounts
  • Document interactions in CRM systems
  • Schedule payments via EFT or cards
  • Resolve customer complaints with empathy
  • Follow FDCPA compliance requirements
  • Work in fast-paced noisy environment

Nice-to-have

  • Ability to negotiate payment arrangements
  • Strong mathematical calculation skills
  • Team collaboration to achieve goals
  • Proficiency with Microsoft Office Suite
  • Experience with RPC and Accurint reports

Key Requirements

  • High school diploma or equivalent
  • One year collection experience
  • One year Call Center experience
  • Pass Inbound Skills Assessment Test
  • Acceptable Keystrokes proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter