Director, Crm Product Operations

Novartis UK

East Hanover, New Jersey, US
Base: $185,500.00 - $344,500.00; bonus/equity: per...
On-site
Crm product operating model
Scalable delivery processes
Product ops tool stack
Novartis is seeking a Director of CRM Product Operations in East Hanover, New Jersey, to lead operational strategies for its CRM product organization. The ideal candidate will have substantial experience in product operations and be skilled in managing product tools and processes, working closely with cross-functional teams to enhance delivery and drive improvements

Job Summary

  • The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance.
  • The Director, CRM (Customer Relationship Management) Product Operations serves as the operational leader for the US CRM product organization, defining the operating model and standard ways of working that enable consistent, high-quality delivery.
  • This position will be located at East Hanover, NJ and will not have the ability to be located remotely.

Matching Summary

Match Score: 85

Novartis is seeking a Director of CRM Product Operations in East Hanover, New Jersey, to lead operational strategies for its CRM product organization. The ideal candidate will have substantial experience in product operations and be skilled in managing product tools and processes, working closely with cross-functional teams to enhance delivery and drive improvements.

Salary

Base: $185,500.00 - $344,500.00; Bonus/Equity: performance-based cash incentive and eligibility for annual equity awards; Benefits: comprehensive benefits package including health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits

Skills & Requirements

Must-have

  • CRM product operating model
  • scalable delivery processes
  • product ops tool stack
  • release management and quality standards
  • cross-functional alignment

Nice-to-have

  • pharmaceutical industry knowledge
  • IT governance and regulatory considerations
  • data-driven decision-making

Key Requirements

  • Bachelor’s degree in Business, Information Systems, Product Management, or related field
  • 7+ years of experience in product operations, product management, operations management, or related leadership roles
  • Proven success designing and implementing scalable product operating models
  • Strong knowledge of the product development lifecycle and Agile/DevOps ways of working
  • Experience managing product tool stacks and building KPI-driven operational dashboards

Work Rights

Not specified

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