Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; not specified py
Fully remote
Support and maintain technology equipment
Fulfill support requests
Respond to and complete it service tickets
The University of Arkansas is seeking a Desktop Support Technician to provide IT support and maintenance for technology equipment and software. This position requires experience in computer support, particularly with Windows and Mac systems, and offers a supportive work environment with a strong benefits package

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets; creating documentation regarding end user support solutions to expedite future support requests; performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware; transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

Match Score: 85

The University of Arkansas is seeking a Desktop Support Technician to provide IT support and maintenance for technology equipment and software. This position requires experience in computer support, particularly with Windows and Mac systems, and offers a supportive work environment with a strong benefits package.

Salary

$43,923; Not specified; Not specified

Skills & Requirements

Must-have

  • Support and maintain technology equipment
  • Fulfill support requests
  • Respond to and complete IT service tickets
  • Install, configure, and update operating systems
  • Transport and deploy IT hardware

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Create and maintain collegial relationships

Key Requirements

  • Bachelor's degree in computer science or related field; plus, at least two years of experience in computer support
  • Technical training in computer science or related field; plus, at least five years of experience in computer support
  • At least two years supporting Windows and Mac computers
  • Experience installing and configuring Operating Systems using Endpoint management software

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter