This position serves as the first point of contact for end-users, handling day-to-day technical support across hardware, software, and network connectivity
Job Summary
This position serves as the first point of contact for end-users, handling day-to-day technical support across hardware, software, and network connectivity.
The successful candidate will own the full lifecycle of request and incident resolution, including prioritization, tracking, and escalation to appropriate IT teams.
Guidewire Software is a global leader trusted by over 540 insurers, offering a platform that combines core, data, digital, analytics, and AI.
Matching Summary
This position serves as the first point of contact for end-users, handling day-to-day technical support across hardware, software, and network connectivity.
Skills & Requirements
Must-have
4+ years Desktop Support experience
Windows 10/11 and macOS OS X support
Active Directory and Exchange administration
VIP/Executive management support
Remote troubleshooting capabilities
ServiceNow ticketing system usage
Nice-to-have
Knowledge of SCCM, JAMF, Autopilot, Intune
Experience with VMWare and AWS Workspace
Audio Visual meeting support skills
Documentation creation in Confluence or SharePoint
Team collaboration and knowledge sharing
Key Requirements
Minimum 4 years of Desktop Support experience
Hands-on experience with Active Directory and Active Sync
Willingness to work flexible hours and on-call rotation