Employees have a leading role in the service experience our guests have
Job Summary
Employees have a leading role in the service experience our guests have.
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Matching Summary
Employees have a leading role in the service experience our guests have.
Skills & Requirements
Must-have
exemplary customer service
resolve customer concerns
adapt to customer needs
keep records of interactions
participate in sustainability program
Nice-to-have
create ENCORE moments
show CARE around every corner
teamwork and execute programs
strategic thinking and creative problem-solving
Key Requirements
High School Diploma or equivalent
2 years in Customer Service
Excellent verbal, written and interpersonal communication skills
constant walking, climbing stairs, lifting and carrying 50 lbs.+