It Operations & Support Engineer (ea Products)

Airbus

Bangalore, India
Hybrid
Itil operations management
Transversal support
Monitoring & observability
The role acts as a transversal anchor, managing the "Run" activities across all EA product pillars while occasionally contributing to "Change" activities to support the development team

Job Summary

  • The role acts as a transversal anchor, managing the "Run" activities across all EA product pillars while occasionally contributing to "Change" activities to support the development team.
  • Primary responsibilities include ITIL Operations Management, Transversal Support for global users, Monitoring & Observability, Platform Maintenance, Hybrid Development Support, Access & Governance, DevOps Integration, and Continuous Improvement.
  • Success will be measured by Service Stability, Resolution Efficiency, Process Automation, and Customer Satisfaction.

Matching Summary

The role acts as a transversal anchor, managing the "Run" activities across all EA product pillars while occasionally contributing to "Change" activities to support the development team.

Skills & Requirements

Must-have

  • ITIL Operations Management
  • Transversal Support
  • Monitoring & Observability
  • Platform Maintenance
  • DevOps Integration
  • Enterprise Architecture tools support

Nice-to-have

  • Proactive problem-solving
  • Continuous improvement mindset
  • Adaptable and flexible approach
  • Passion for aviation industry innovation

Key Requirements

  • Bachelor/Master Degree in Computer Science
  • 3–5 years of experience in IT operations
  • Strong understanding of ITIL processes
  • Hands-on experience with Relational DBMS
  • Familiarity with modern web technologies
  • Proficiency in scripting language
  • Experience with Git, Jenkins, and OpenShift

Work Rights

Not specified

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