Job Summary

• The Senior Manager, Service Delivery Readiness leads the function responsible for ensuring that only delivery-ready, low-risk work enters execution for T-Mobile's B2B customer segments.
• This role enforces rigorous readiness standards and validates feasibility to prevent costly execution risks and protect customer commitments by partnering across Sales, Product, Engineering, Network, and Operations.
• T-Mobile offers a comprehensive Total Rewards Package including competitive salary, stock grants, 401(k), and access to money coaches, alongside medical, dental, vision insurance, and paid time off.

Matching Summary

Salary

Base: $127,800 - $230,500; Bonus/Equity: 20% Corporate Bonus Target; Benefits: Medical, dental, vision, 401(k), stock grants, PTO, paid holidays, parental leave, tuition assistance, etc.

Skills & Requirements

Key Requirements

• Bachelor's Degree in Business Administration, Operations Management, Engineering, or Related Field (Required)
• 4-7 years leading and inspiring cross-functional teams
• More than 10 years developing and implementing service strategy or customer experience initiatives
• 4-7 years managing operational processes and enforcing readiness standards
• Legally authorized to work in the United States

Work Rights