Service Experience Lead

Assurant Services Australia Pty Limited

Mumbai, India
On-site
Exceptional customer service delivery
Claims review as per sla
Service partner sla adherence
This position is responsible for the delivery of exceptional customer service through claims review as per SLA

Job Summary

  • This position is responsible for the delivery of exceptional customer service through claims review as per SLA.
  • Adjudicate each claim with available details of defect & estimates, collect, verify and analyze information to ensure validity and adherence to company practices.
  • Demonstrate flexibility, enthusiasm and strong learning agility in learning new products, systems and processes while maintaining high customer service and compliance standards.

Matching Summary

This position is responsible for the delivery of exceptional customer service through claims review as per SLA.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Claims review as per SLA
  • Service partner SLA adherence
  • Monthly claims reporting
  • Claim cost reduction planning

Nice-to-have

  • Flexibility and enthusiasm
  • Strong learning agility
  • High customer service standards
  • Compliance standards maintenance

Key Requirements

  • Graduate in any stream
  • Min 5 years of experience in Service Operations

Work Rights

Not specified

Tailored Resume

Cover Letter