Workplace Experience Specialist

JLL

Bogota, Colombia
**
Exceptional service delivery
Soft services operations management
Vendor relationship management
** JLL is seeking a Workplace Experience Specialist for its locations in Colombia and Ecuador, focusing on delivering exceptional service and operational excellence in a client-facing role. The ideal candidate should have experience in hospitality or service delivery, strong vendor management skills, and proficiency in both Spanish and English. **

Job Summary

  • As a Workplace Experience Specialist, you will be the face of exceptional service delivery at Microsoft's Colombia and Ecuador locations, serving as a Building Ambassador to orchestrate seamless workplace experiences.
  • Your day-to-day will involve overseeing soft services operations, delivering world-class customer experiences, managing vendor relationships, coordinating new hire and exit activities, driving continuous improvement, supporting reporting, and ensuring financial compliance.
  • This position is critical to JLL's partnership with Microsoft, directly impacting employee satisfaction, operational excellence, and the continuous evolution of workplace services across the region.

Matching Summary

Match Score: 75

** JLL is seeking a Workplace Experience Specialist for its locations in Colombia and Ecuador, focusing on delivering exceptional service and operational excellence in a client-facing role. The ideal candidate should have experience in hospitality or service delivery, strong vendor management skills, and proficiency in both Spanish and English. **

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Soft services operations management
  • Vendor relationship management
  • Customer experience delivery
  • Financial compliance
  • Bilingual Spanish and English proficiency

Nice-to-have

  • Workplace experience trends
  • Modern workplace service delivery
  • Sustainability initiatives
  • Client relationship management
  • Access control systems

Key Requirements

  • Bachelor's degree in Hospitality or related field
  • 2-4 years of experience in hospitality/customer-facing service
  • Proven experience managing soft services
  • Strong vendor management skills
  • Budget management experience
  • Advanced Microsoft Office proficiency

Work Rights

Not specified

Tailored Resume

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