Job Summary

• At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
• As a Workforce Management Analyst Senior, you will monitor network-wide intraday performance, identify risks, and execute mitigation strategies to stabilize service levels across multiple centers.
• USAA offers best-in-class benefits including comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, paid time off, and wellness programs.

Matching Summary

Salary

Base: $85,040 - $153,080; Bonus/Equity: Pay incentives based on performance; Benefits: Comprehensive medical, dental, vision, 401(k), pension, life insurance, paid time off

Skills & Requirements

Key Requirements

• Bachelor’s degree or 4 years related experience
• 6 years workforce management experience
• Advanced knowledge of workforce management tools
• Experience in contact or claims center environment
• No visa sponsorship available

Work Rights