Prudential Health India is on a mission to make Indians healthier by building empathetic customer journeys and offering a differentiated experience
Job Summary
Prudential Health India is on a mission to make Indians healthier by building empathetic customer journeys and offering a differentiated experience.
The Lead of Experience will build the CX/DX strategy, create journey maps, and collaborate with various functions to execute the strategy, focusing on cost efficiency and scalability.
The role involves establishing customer care, digital servicing, and grievance management processes to deliver exceptional service standards across all customer journeys.
Matching Summary
Prudential Health India is on a mission to make Indians healthier by building empathetic customer journeys and offering a differentiated experience.
Skills & Requirements
Must-have
Customer and Distributor Experience Strategy
CX/DX Journey Maps
Digital Servicing Model
Cost Efficiency with Scalability
Leveraging Technology for Service
Nice-to-have
Consumer Centric Ideas
Co-creation and Collaboration
Agile Methodologies
Working with Ambiguity
Offbeat Path Problem Solving
Key Requirements
Bachelor's degree
Deep functional understanding of Customer Service or Experience