Not specified; not specified; full salary during p...
On-site
Experience driving customer relations and lifecycle
Comfortable working with crm and csm systems
Strong ability to collaborate across matrix teams
Appear is seeking a Customer Success Manager for the EMEA region to enhance customer engagement, retention, and growth in live production technology. This newly created role offers the opportunity to shape the customer success program while collaborating with global teams
Job Summary
Join Appear as the first Customer Success Manager in the UK to drive customer outcomes, retention, and growth.
You will manage a portfolio of customers, establish engagement cadences like QBRs, and identify expansion opportunities alongside the commercial team.
Success is measured by high customer engagement, strong retention rates, positive CSAT/NPS scores, and contributions to global process improvements.
Matching Summary
Match Score: 85
Appear is seeking a Customer Success Manager for the EMEA region to enhance customer engagement, retention, and growth in live production technology. This newly created role offers the opportunity to shape the customer success program while collaborating with global teams.
Salary
Not specified; Not specified; Full salary during parental leave; Defined contribution pension plan; Travel and medical insurance coverage
Skills & Requirements
Must-have
Experience driving customer relations and lifecycle
Comfortable working with CRM and CSM systems
Strong ability to collaborate across matrix teams
Commercial mindset for identifying risks and opportunities
Nice-to-have
Background in technical B2B hardware or software environments
Exposure to support operations or service delivery functions
Experience in a newly established or scaling CS function
Familiarity with EMEA and UK market dynamics
Key Requirements
Bachelor's degree preferred but experience prioritized
Excellent spoken and written English required
Proficiency in second language (French, German, Spanish) preferred