Sr Customer Service Representative

GENUINE PARTS COMPANY

Respond to customer inquiries regarding products
Place orders via telephone fax email or walk-in
Negotiate sale price within parameters
The role involves responding to basic customer inquiries, providing quotes, and handling order entry across multiple channels including telephone and walk-in sales

Job Summary

  • The role involves responding to basic customer inquiries, providing quotes, and handling order entry across multiple channels including telephone and walk-in sales.
  • Employees influence gross profit by negotiating sale and purchase prices while adjusting non-contract pricing based on competition.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid time off.

Matching Summary

The role involves responding to basic customer inquiries, providing quotes, and handling order entry across multiple channels including telephone and walk-in sales.

Skills & Requirements

Must-have

  • Respond to customer inquiries regarding products
  • Place orders via telephone fax email or walk-in
  • Negotiate sale price within parameters
  • Source products from branch DC or supplier inventory
  • Determine cost effective shipping methods

Nice-to-have

  • Build strong customer relationships for repeat business
  • Partner with Account Representatives for satisfaction
  • Drive process improvements through customer interaction

Work Rights

Not specified

Tailored Resume

Cover Letter