Technical Support Engineer 2 (brazil)

Datadog

Sao Paulo, Brazil
Not specified; equity: new hire stock equity (rsus...
On-site (3-5 days per week)
2+ years multi-channel technical support experience
Experience with zendesk, jira, or confluence
Basic knowledge of linux and programming
Datadog is seeking a Technical Support Engineer 2 to join their team in Sao Paulo, Brazil. The role involves providing multi-channel technical support to clients, troubleshooting issues, and contributing to product development conversations, all within a collaborative office environment

Job Summary

  • The role involves engaging with customers via multiple channels to resolve technical requests and educate clients on the Datadog platform.
  • Employees will reproduce technical issues across 1000+ integrations and lead three-pillar demos after becoming demo certified.
  • The position offers best-in-breed onboarding, stock equity (RSUs), and an inclusive culture with mentorship programs.

Matching Summary

Match Score: 85

Datadog is seeking a Technical Support Engineer 2 to join their team in Sao Paulo, Brazil. The role involves providing multi-channel technical support to clients, troubleshooting issues, and contributing to product development conversations, all within a collaborative office environment.

Salary

Not specified; Equity: New hire stock equity (RSUs) and employee stock purchase plan (ESPP); Benefits: Generous global benefits

Skills & Requirements

Must-have

  • 2+ years multi-channel technical support experience
  • Experience with Zendesk, Jira, or Confluence
  • Basic knowledge of Linux and programming
  • Ability to work rotating schedule with weekends
  • Strong written and verbal communication skills

Nice-to-have

  • Self-motivated with desire for continuous learning
  • Critical thinker with client-centric approach
  • Tinkerer mindset with troubleshooting background
  • Experience in SaaS company environment

Key Requirements

  • 2+ years related experience in SaaS technical support
  • Engineering background with troubleshooting experience
  • Availability for weekend shifts in rotating schedule

Work Rights

Not specified

Tailored Resume

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